Shri Jyotiraditya Scindia’s Meeting with BSNL highlights Measurable Outcomes and customer-centric Growth
In an intimate setting at Sanchar Bhawan, New Delhi, Shri Jyotiraditya Scindia, the Union Minister of Communications, visited with key personnel of BSNL (BSNL), including their customers. The meeting was part of a comprehensive review aimed at streamlining growth strategies and enhancing service delivery across all circles.
Key Insights from the Meeting:
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Customer-centric Approach: Shri Scindia highlighted that BSNL’s efforts to revitalize its customer experience and revenue generation were evident throughout the discussions. They emphasized the importance of measurable outcomes in ensuring a seamless customer journey.
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Measurable Outcomes: The minister stressed that success lies not solely in meeting targets but also in achieving tangible results—such as increased customer satisfaction scores, improved gross margins, and enhanced brand reputation.
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New Initiatives: BSNL’s recent efforts include expanding service offerings to cater to diverse customer segments. They are digitizing operations across all business areas to build a more connected and empowering environment for consumers.
Conclusion:
Shri Jyotiraditya Scindia’s meeting underscored the importance of measuring success in customer experience and revenue generation, with BSNL actively pursuing a strategy rooted in “Revenue First.” Their commitment to being a consumer-centric operator will drive growth across all circles. The outcomes discussed reflect their leadership in shaping a future where BSNL continues to empower Bharat through effective service delivery and strategic transformation.
BSNL’s Role as a Consumer Centric Operator:
BSNL is poised for growth, with its role as a Consumer Centric Operator (CFO) gaining momentum. By focusing on “Revenue First,” BSNL aims to create value that extends beyond financial targets, ensuring it becomes a key player in customer-centric transformation.
The meeting concludes with an emphasis on ongoing collaboration between the minister and stakeholders to refine strategies and ensure measurable outcomes, positioning BSNL as a beacon of consumer-driven growth.