The Department of Administrative Reforms and Public Grievances (DARPG) released the 35th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of March, 2025 A total of 1,21,065 Grievances were Redressed by Central Ministries/Departments as of 28th March, 2025For the 33rd month in a row, the monthly disposal crossed 1 lakh cases in the Central SecretariatDepartment of Telecommunications, Department of Posts, and Central Board of Indirect Taxes and Customs topped in Group A category in the rankings released for the month of March, 2025Ministry of Parliamentary Affairs, Ministry of Tribal Affairs and Department of Heavy Industry topped in Group B category in the rankings released for the month of March, 2025

Published on 15-Apr-2025 09:59 PM

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Transforming Public Grievances: The Role of DARPG and CPGRAMS

In an era where many face daily dilemmas like unemployment, health issues, or political disputes, public grievances are our primary concern. This is where DARPG’s CPGRAMS system comes into play—our tool to address these problems effectively. In March 2025, DARPG released its monthly report on CPGRAMS, showcasing the system’s performance and progress.

Key Statistics:

Total Redressd GrIssues: Over 1.21 lakh grievances were resolved from March 1st to 28th, indicating efficiency.
Disposal Times: An average of 16 days was required for processing these matters, reflecting a streamlined approach.
Categorized Categories: Group A received 49,912 new users and highlighted issues in Uttar Pradesh. Group B saw disparities across various categories, showing diverse challenges.

Success Stories:

Shri Prakash Agarwal faced delays with PF withdrawal claims, demonstrating the system’s capability to resolve complex cases promptly. Similarly, Shri Vishal Verma’s subsidies were smoothly resolved by integrating CPGRAMS with CSCs, highlighting the system’s versatility across regions.

Integration and Reach:

CPGRAMS’ integration with Common Service Centres (CSCs) has expanded its reach, with over 50,000 users registered in 2.5 lakh CSCs. This network underscores the system’s adaptability and effectiveness.

Challenges and Progress:

Despite challenges, DARPG reported a notable progress, especially as public awareness increased. The report emphasized the importance of this system in ensuring timely resolution, reducing friction and improving outcomes.

In conclusion, DARPG’s efforts are commendable, showcasing how public management tools can address daily frustrations effectively. As these systems evolve, their impact on resolving issues will likely grow stronger, underscoring their value in governance and policy-making.

source: The Department of Administrative Reforms and Public Grievanc...

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