Over 1.25 Lakh Grievances Resolved in April via CPGRAMS DARPG Report

Published on 16-May-2025 09:32 PM

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Over 12,500 Grievances Resolved in April via CPGRAMS: A Progress Story

In a recent update to the nation, we are introduced to a significant milestone in public justice—over 12,500 public grievances resolved through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) under the Department of Administrative Reforms and Public Grievances (DARPG). This report, released by DARPG in April, sheds light on how CPGRAMS is making a difference across the country.

Current Status

As reported, nearly 12,500 public grievances were resolved in April. These include issues ranging from workplace disputes and personal complaints to environmental concerns and financial discrepancies. The resolution of these grievances demonstrates the effectiveness of CPGRAMS in addressing a wide range of public issues. The Department of Posts, the Department of Telecommunications, and the Ministry of Agriculture and Farmers Welfare led the group in achieving this goal.

Discrepancies

One point that stands out is the discrepancy in the number of complaints resolved compared to those brought forward. While 12,500 grievances were addressed, only around 48,000 were registered last month. This highlights the importance of both submitting and resolving issues effectively. The highest number of registrations came from Uttar Pradesh, suggesting that urban areas face more systemic challenges.

Conclusion

Over 12,500 public Grievances Resolved in April via CPGRAMS: A Progress Story
From a statistician’s perspective, this report is a testament to the progress made under DARPG. Through CPGRAMS, the government has successfully addressed nearly half of the public grievances registered across Central Ministries and Departments. This achievement underscores the system’s role as a centralised monitoring and resolution mechanism for public issues.

For further reading, explore detailed reports on CPGRAMS, the performance of various departments in 2023, and the ongoing work towards justice. These resources will provide deeper insights into how CPGRAMS is being utilized to resolve matters that have been lingering since years past.

source: Over 1.25 Lakh Grievances Resolved in April via CPGRAMS DARP...

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