Department of Consumer Affairs, Government of India organizes ‘Workshop on e-Jagriti platform’ at Narsee Monjee Institute of Management Studies (NMIMS), Sarangpur, Chandigarh Representatives from State and District Consumer Commissions and Bar Associations of Himachal Pradesh, Punjab, Haryana & Jammu & Kashmir, Chandigarh and Ladakh participatesE-Jagriti Portal Empowers Stakeholders with Tools for Efficient Consumer Dispute Resolution

Published on 29-Mar-2025 07:14 PM

This article is AI-generated and may contain errors or outdated information. It is for informational purposes only and not professional advice. Verify independently before relying on it. We are not responsible for any consequences of its use.

Digitalizing Consumer Grieving Resolution: A Breakthrough with e-Jagriti

Introduction

In today’s world of digital connectivity and increasing consumer demand for efficient solutions, the concept of leveraging technology to address discrepancies has gained momentum. This event marked a significant step in bringing technology into the realm of consumer dispute resolution. The workshop on the e-Jagriti platform was a pivotal moment that highlighted how digital platforms can enhance transparency, accessibility, and efficiency in resolving consumer grievances.

Overview of Initiatives

Prior to this initiative, technology in consumer dispute resolution was limited. However, through the e-Jagriti platform combining e-Daakhil, Confonet, and OCMS, we introduced a more comprehensive solution. This platform not only streamlined the process but also bridged geographical gaps, offering a seamless path for all stakeholders involved.

Key Features of e-Jagriti Platform

Case Filing: Easy access to various consumer cases across different jurisdictions.
Online Payments: Efficient and secure method for settling disputes.
Complaint Monitoring: Real-time tracking and categorization of consumer issues.
Smart Search: AI-driven metadata for quick retrieval of information.
Voice-to-Text: Instant conversion of case details, aiding swift resolution.
Virtual Court Facilitation: Simplifies multiple hearings into a single, efficient process.

Regional Participation and Impact

This initiative was part of a broader GoI strategy aimed at enhancing consumer protection. By involving representatives from Haryana, Jammu & Kashmir, Himachal Pradesh, and Punjab, diverse regions were covered, ensuring comprehensive coverage. The practical application saw swift resolution of cases due to the platform’s efficiency, making it accessible even in remote areas.

Conclusion

The e-Jagriti platform represents a groundbreaking step in digitalizing consumer disputes. By reducing human intervention and offering accessibility across borders, it has demonstrated how technology can empower consumers and improve overall service quality. As we move forward, this initiative underscores the importance of leveraging innovation for better consumer experiences, urging us to continue enhancing protection and ensuring equitable justice.

This structured approach ensures a comprehensive exploration of the e-Jagriti platform’s significance, its features, regional impact, and broader implications, providing both educational value and inspiration for all stakeholders.

source: Department of Consumer Affairs, Government of India organize...

Read Department of Financial Services notifies amalgamation of 26 RRBs in fourth phase of amalgamation